A&E Garage Services are happy to announce we are now a member of the good garage scheme.
What is the Good Garage Scheme?
The Good Garage Scheme was formed because of the need for effective self-regulation of independent workshops and MOT centres. Motorists can use the website www.goodgaragescheme.com to find a trustworthy garage in their area to service, repair or carry out an MOT.
Garages that join the scheme:
- Adhere to a strict Code of Conduct and pledge to have their customers’ interests at heart.
- Must agree what work needs doing with their customers before it is carried out.
- Work to an Industry Standard Checklist.
- Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure.
- Are subject to regular mystery shopper-style audits and face expulsion if they break the code of conduct.
