Question 1

Which services do you offer?

Accepted Answer

We offer a wide range of services including MOT testing, vehicle servicing, repairs, tyre fitting, valeting, wheel alignment, engine checks, diagnostics, and air conditioning repair. Our services are available in the Scottish Borders, specifically targeting the towns of Lauder, Earlston, and Galashiels.

Question 2

How often should I get my car serviced?

Accepted Answer

Most vehicles should be serviced at least once a year or every 10,000-12,000 miles, whichever comes first. Regular servicing helps maintain your car's performance and safety.

Question 3

How do I know if my vehicle is due a service?

Accepted Answer

There are a few ways to find out when your next service is due, the first being the service book which is normally located in the glovebox which is the vehicle Manual. The second, Most modern cars have a service light that illuminates on the vehicle's dashboard when the vehicle is due a service - so keep an eye out when you next get into your vehicle. Thirdly, If you know where your vehicle was last serviced or repaired you can get in contact with them and request the date they carried out the service. Fourthly , some newer cars have digital service history which can be accessed through the manufacturers portal.

Question 4

What’s included in a standard vehicle service?

Accepted Answer

A standard vehicle service typically includes an oil change, filter replacements, brake checks, tyre inspection, and a general look at the vehicle's overall condition to ensure it runs smoothly.

Question 5

How do I book my vehicle in for repairs?

Accepted Answer

Booking your vehicle in couldn’t be easier. You can call our friendly reception staff on 01896849009, message us through our WhatsApp,(https://wa.me/4407746619004) submit a form through our website or email us at enquiries@aegarageservices.co.uk(mailto:enquiries@aegarageservices.co.uk)

Question 6

How do I know when my car needs new tyres?

Accepted Answer

You should replace your tyres if the tread depth is below 1.6mm, they show signs of cracking, bulging, or uneven wear, or if you experience reduced grip while driving.

Question 7

How do I know when my vehicle is due an MOT?

Accepted Answer

You can check the tax and MOT status of your vehicle on the Government website: https://www.gov.uk/check-vehicle-tax.(https://www.gov.uk/check-vehicle-tax) All you need is your vehicle registration. Alternatively, if you are a recurring customer with us, our reception team will send you a reminder in advance to schedule your car in.

Question 8

What happens to my vehicle if it fails an MOT?

Accepted Answer

If a vehicle fails its MOT, it does not meet the legal requirements to be driven on the road and must be repaired to comply with MOT testing standards. The MOT report will detail the failure or failures as well as advisory items that are suggested for attention but not yet outside of the parameters required to pass the test. Once the repairs have been carried out the vehicle can be retested free of charge up to 10 days after the original MOT failure has taken place. After 10 days another full MOT test is required. A vehicle can only legally  be driven without a valid MOT test certificate to  a MOT testing station for an MOT but must have a confirmed booking.

Question 9

Can we fit parts supplied by the customer?

Accepted Answer

YES, we can and do fit parts supplied by customers however we prefer customers to let us source the parts as if parts arrive and are incorrect from the supplier we can have them replaced. The parts we supply also come with warranty cover for the part itself in case it fails within a certain period of time after being fitted.

Question 10

Do you carry out vehicle body repairs?

Accepted Answer

We currently do not offer body repair services such as painting panels, repairing panels or body damage. However keep an eye on our social media (https://www.facebook.com/AandEGarageServices/)as it’s something we will be branching into in the future.

Question 11

Do you provide estimates for work being carried out?

Accepted Answer

Estimates are available free of charge. However estimates are not a guarantee of final cost for work as part prices are subject to change and issues with your vehicle may arise which may prolong the repair time.

Question 12

What kind of vehicles can you work on?

Accepted Answer

We work on all four wheel vehicles up to 5 ton and can MOT Class 4 vehicles which are most cars or vehicles with up to 8 passenger seats. This includes taxis, private hire cars, ambulances, motorhomes, campervans, most vans and smaller commercial vehicles with a weight of up to 3,000 kg.

Question 13

Do you offer a courtesy car while my vehicle is being repaired?

Accepted Answer

We currently have two courtesy cars that are subject to availability on a first come first serve basis. A 2014 seat Ibiza FR and a 2010 Fiat panda.

FAQS

Common Questions on Vehicle Servicing and MOTs